In 2017, I started my first job in Information Technology as a desktop support specialist at an international telecomunications company. The job was a part time position with 25 hours per week. I was very excited to start working in a field that I had spent the last three years studying. My first day on the job was interesting and some of what you might expect. My boss was the senior network administrator. He assigned me the task of setting up my work space. He had a cart with two monitors, a mouse, keyboard, a Dell 6400 series laptop and docking station. I wondered if this was some sort of test. Dell E6400 series laptop from a Google image search. I set up the equipment to perform the duties required of a person in my position. My boss explained to me that this is a Tier One position and my job would be helpdesk and deploying laptops. In Information Technology (IT), a Tier One Specialist is the first person to answer the phone, chat, or email about an IT problem. The job o...